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FREQUENTLY ASKED QUESTIONS (FAQ)

If you would like to enroll in one of our treatment programs, have any questions, or would like to book a facility tour, please call us. Our phone lines are open 24/7—so you can call us anytime.

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ADMISSIONS QUESTIONS

What to bring?

Feel free to bring things that make you feel comfortable and are conducive to a healthy lifestyle.
Comfortable casual clothes such as jeans, cotton pants, knee-length shorts, shirts, sweaters,, and jackets.
Sleepwear, bathrobe, and slippers.
Exercise clothes such as jogging suits, gym shorts, T-shirts, walking or running shoes, and rainwear.
Alarm clock and watch
For those who snore – nasal strips and ear plugs.
Required medical devices including canes, walkers, CPAP machines.
A supply of toiletries and hygiene products to last the duration of your stay. Note: Mouthwash must be non-alcoholic;
Hygiene products need to be scent-free.
Books, small radio with ear buds, and extra batteries. iPods/MP3 players are allowed if they have no screen, Internet access, camera, or phone access.
A 3 day supply of routine prescription medications and routine vitamins pre-approved by EHN Bellwood Toronto medical staff and in original packaging. Any additional supplies will be disposed of.
Credit card, bank card, or money for incidentals.
Photos of loved ones.
If bringing cigarettes, enough of a supply for the duration of your stay. We do not facilitate the purchase of tobacco for clients.

Please note: Luggage is restricted to a maximum of one large suitcase and one carry-on. You will be responsible for arranging any excess luggage to be returned home.

What not to bring?

Unapproved over-the-counter drugs and vitamins.
Food or beverages, including protein powder or shakes
Lottery tickets, magazines, body image books, or pornographic material.
Large amounts of money and valuables.
Bedding, including pillows and blankets, and towels (all will be provided).
Playing cards, dice or other gambling items.
Electronic hand-held games

Non-approved belongings will be placed in safekeeping and will not be available during your treatment. Some items may be disposed of or returned to your home.

Clothing guidelines?

EHN Bellwood Toronto follows a dress code to encourage a respectful environment for all clients and to help set boundaries for clients. Articles of clothing depicting violence, gambling, sex, alcohol, or drug images are prohibited, as is camouflage attire. Sports jerseys are allowed. Spaghetti strap tops, shirts that show the chest region and tops showing midriffs are not allowed. If wearing tight pants, your shirt should go past your buttocks. Shorts and dresses should be mid-thigh or longer.

Please note: Upon admission, all belongings will be screened by our staff in the presence of clients. Luggage and bags may be steamed and clothes may be ‘flash-dried’ if required.

How is my privacy protected?
Confidentiality is crucial to our care. We take every possible measure to ensure your privacy is protected, and we comply with the Personal Information Protection Act (PIPA), the Personal Health Information Protection Act (PHIPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA) regulations.

Can I make phone calls and have visitors?
You can make phone calls and receive visitors, however, each residential treatment program has its own unique policies regarding phone calls and visitors.

Can I leave treatment, or am I locked in?
Though we strongly encourage you to complete treatment, you can leave at any time. If you do decide to leave treatment early, we will do our best to encourage you to stay. If you still decide to leave, we will give you as much support as possible in connecting you to alternate treatment. Our highest priority is your well-being and we put your continued sobriety above all else. Some of our doors are locked, but it is to protect your privacy by ensuring everyone who enters our building is accounted for.

GENERAL QUESTIONS

What is an addiction?
There are many different ways an addiction can be defined. But at the heart of it, an addiction is an uncontrolled substance or behavioural dependence that continues in spite of the harm it causes an individual or their community. Addiction is a chronic disease that changes the brain’s neurology, not a choice. Drinking or gambling, for example, are symptoms of the disease, not the cause. Common signs of addiction include an inability to stop, an ever-increasing need for more of the substance or behaviour, a loss of control and continuing the behaviour despite the negative consequences. Most people with an addiction cannot stop on their own, though they often try. Research shows long-term substance abuse or behavioural addiction results in significant changes in brain function. This remodelling may cause behavioural changes, including the compulsion to act out despite the adverse negative consequences. Understanding this biological component helps explain why many individuals cannot achieve and maintain abstinence without treatment.

What does Continuum of Care mean?
When we say Continuum of care, we mean that we have a full range of services to help you. Our services vary in intensity, meaning that we have options for everyone. We know that residential treatment isn’t for everyone, and that those we serve need options for wherever they are in their recovery journey.

How do I know what type of treatment I need?
Navigating the world of mental health treatment can be difficult. If you aren’t sure what you need, our admissions department can help you find the best option for you. We also offer a variety of recognized assessments to measure the severity of your addiction or eating disorder and recommend the appropriate treatment option.

Do I have to be sober to enter EHN programs?
Our residential facilities provide safe and supportive on-site detox by ASAM certified physicians. At our outpatient clinics, each program has different requirements. There are programs for everyone, whether you want to find if you have a problem, or you have 5 years of sobriety.

How long are your programs?
Our programs vary in length. We have intensive outpatient programs that range from 3 weeks to 12 weeks. Our inpatient programs start at 6 weeks in length, but are often open-ended. This means that we continually asses your progress and recommend a safe and healthy time to transition to your next level of care.

Is there a waitlist?
Waitlist times vary for each facility. Please contact our admissions team for up-to-date information.

Where are you located?
Located in a nine-acre oasis of green space in the Leaside neighbourhood of Toronto, we provide a safe and private environment that is conducive to helping patients focus on their addiction treatment and recovery.

FINANCIAL QUESTIONS

How much does treatment cost?
Our programs vary in cost, depending on the level of care needed. Please contact our admissions department for information on programs and fee structures.

Will my insurance cover the cost of treatment?
More and more insurance companies are covering the cost of addiction treatment. Depending on your coverage and province of residence, some or all treatment costs may be covered. You will probably be required to pay for the cost of treatment and submit receipts for reimbursement, and our facilities will assist you by providing appropriate documentation as requested.